Here's what customers are saying about Brinks outstanding plumbing service:
Dear Mr. Brink,
This letter is to thank you and the crew that came to do our work, including Thomas, Brandon, Bob, John, Tito and Lee. They were all very professional, courteous, concerned and friendly. From my first phone contact with James, it just felt like things would go well. We consider ourselves so lucky that we chose The Brinks Group to help us with the resolution of this water leak emergency.
Thomas came out and detected the leak which was located in the cold water line in the slab. Tom gave us our options with no pressure what -so-ever. Repair or by-pass the single leaking pipe, re-pipe the whole house or line the water pipes with epoxy. We felt that with the age of the house, if we had one leak, the next one could happen at any time. So we chose to have The Brinks Group line all our water pipes with epoxy.
We were told that the crew had just finished a two-week job at a condo complex and were told that they could have Friday, Saturday and Sunday off before starting another two-week, or longer, job on another complex on Monday. We agreed to, and were happy to, pay more if overtime was needed and pleaded to have the job "squeezed" in on Friday and Saturday since we were told that it would take two days to complete the work. You agreed and quickly made phone calls to the members of your crew to see if they would give up some time off. They were great and agreed to help us.
The crew arrived on Friday morning at 8:00 am and wasted no time in getting started. The crew was so careful with all their equipment that not one bit of damage was done to anything in our home. I asked the leader if we would have water the next day and he said: "if it is okay with you, you will have water tonight if you will let us work until done because the guys would like a couple of days off." So, by 8:30 pm, all the work was done and we had water.
Then, the final surprise and show of honesty. When we called to make the final payment, we were told that we should not yet pay since Mr. Brink was re-figuring the overtime and would let us know the final cost. Later, we were called to make the payment and were informed that the overtime amount had been reduced by about one-third. Obviously William, you didn't have to do that and we would never have known, but that is just one more reason to respect you and Brinks Services. Again, we thank you, James, Debbie and each member of your great crew, for your concern, help, attitude, honesty and professionalism.
Most sincerely, Dennis & Ingrid Stahr
During the month of September, 2010 I was presented with the misfortune of an extensive maintenance repair on my property. Brinks , highly recommended and known for its trustworthy professionalism, came to the rescue! After extensive evaluation of the problem, a new water line service was installed efficiently, in a timely manner, with the ultimate supervision of Mr. Bill Brinks himself!!! His friendly smile and attentiveness to questions and concerns confirmed his commitment to customer satisfaction. His presence at my home spoke volumes of his work ethic and willingness to ensure excellent customer service.
The overall experience could have met with great concern and anxiety daily ----yet not!!! All thanks to the effortless expertise of one Manuel Isais (Plumbing consultant). Daily, Manuel provided my family and I, a level of comfort and degree of knowledge that truly reflected the Brinks reputation for a superior standard of quality and customer service. I truly sang praises to Manuel for his patience with me, because at times, I was very difficult to reach for a daily progress report. His professional persistence and follow through are to be commended.
Overall from start to finish, Brinks provided an overwhelming level of excellent service that truly confirms their distinction in the industry. I look forward to the comfort of knowing Brinks Services, Inc. will be at the helm of any future plumbing projects. My sincere gratitude for a job well done!!! Continued success to you and your business. Debbie T. Myers
I need to thank you for the epoxy coating of the copper lines you and your team did at my residence in La Quinta, California. Your men were very professional, neat and efficient. I was impressed how they went about their work and especially how they cleaned up after the work was done. I feel very confident and comfortable that I will not have any more leaks in the piping system. I would recommend your company to anyone in a similar situation.
Gerald K. Pedigo