San Diego Plumber Testimonials

Here's what customers are saying about Brinks outstanding plumbing service:

 

Dear Mr. Brink,

This letter is to thank you and the crew that came to do our work, including Thomas, Brandon, Bob, John, Tito and Lee. They were all very professional, courteous, concerned and friendly. From my first phone contact with James, it just felt like things would go well. We consider ourselves so lucky that we chose The Brinks Group to help us with the resolution of this water leak emergency.

Thomas came out and detected the leak which was located in the cold water line in the slab. Tom gave us our options with no pressure what -so-ever. Repair or by-pass the single leaking pipe, re-pipe the whole house or line the water pipes with epoxy. We felt that with the age of the house, if we had one leak, the next one could happen at any time. So we chose to have The Brinks Group line all our water pipes with epoxy.

We were told that the crew had just finished a two-week job at a condo complex and were told that they could have Friday, Saturday and Sunday off before starting another two-week, or longer, job on another complex on Monday. We agreed to, and were happy to, pay more if overtime was needed and pleaded to have the job "squeezed" in on Friday and Saturday since we were told that it would take two days to complete the work. You agreed and quickly made phone calls to the members of your crew to see if they would give up some time off. They were great and agreed to help us.

The crew arrived on Friday morning at 8:00 am and wasted no time in getting started. The crew was so careful with all their equipment that not one bit of damage was done to anything in our home. I asked the leader if we would have water the next day and he said: "if it is okay with you, you will have water tonight if you will let us work until done because the guys would like a couple of days off." So, by 8:30 pm, all the work was done and we had water.

Then, the final surprise and show of honesty. When we called to make the final payment, we were told that we should not yet pay since Mr. Brink was re-figuring the overtime and would let us know the final cost. Later, we were called to make the payment and was informed that the overtime amount had been reduced by about one-third. Obviously William, you didn't have to do that and we would never have known, but that is just one more reason to respect you and Brinks Services. Again, we thank you, James, Debbie and each member of your great crew, for you concern, help, attitude, honesty and professionalism.

Most sincerely, Dennis & Ingrid Stahr

During the month of September, 2010 I was presented with the misfortune of an extensive maintenance repair on my property. Brinks , highly recommended and known for its trustworthy professionalism; came to the rescue! After extensive evaluation of the problem, a new water line service was installed efficiently, in a timely manner, with the ultimate supervision of Mr. Bill Brinks himself!!! His friendly smile and attentiveness to questions and concerns confirmed his commitment to customer satisfaction. His presence at my home spoke volumes of his work ethic and willingness to insure excellent customer service.

The overall experience could have met with great concern and anxiety daily ----yet not!!! All thanks to the effortless expertise of one Manuel Isais (Plumbing consultant). Daily, Manuel provided my family and I, a level of comfort and degree of knowledge that truly reflected the Brinks reputation for a superior standard of quality and customer service. I truly sang praises to Manuel for his patience with me, because at times, I was very difficult to reach for a daily progress report. His professional persistence and follow through are to be commended.

Overall from start to finish, Brinks provided an overwhelming level of excellent service that truly confirms their distinction in the industry. I look forward, to the comfort of knowing Brinks Services, Inc. will be at the helm of any future plumbing projects. My sincere gratitude for a job well done!!! Continued success to you and your business. Debbie T. Myers

Dear Mr. Brinks :

We are very pleased to report that our Pipe Relining went perfectly. All your men on our job, were in clean uniforms and very helpful in this difficult situation. Your Foremen Lee and Dave kept things going smoothly and were very knowledgeable about this process. We never felt worried about "surprises", which could come up. Everyone was very well trained and knew what they were doing.

The only surprise we had was the relining came out better than we expected. We had better water pressure and better water flow than we had before the pipe relining. We are very very pleased!

We also had a Water Treatment System installed. We love this system; we can drink from the tap without the terrible taste of city water.

So in closing, we highly recommend the CuraFlo Relining method to repair leaking pipes. We are very impressed with your company. Thank You for Excellent Services. Dave and Nancy Bucheck

Dear Mr. Brinks ,

This is to thank you for a job well done. Dave, the project leader was very personable, professional and courteous. In fact the entire crew went out of their way and took time to explain their process to me and to show me the progress as it happened in a very reassuring manner. Even my wife was impressed with their positive energy and attitude.

I chose your system in the first place on account of the thicker epoxy coating especially because you were gracious enough to let me lathe down the copper on one of his sales samples in my workshop. I was pleased to personally observe that the internal epoxy maintained its own structural integrity even after all the copper was removed. This went a long way towards influencing my initial decision to go with Curaflo, even though it was slightly more expensive than a re-pipe. Although your competition scared me about reduced flow due to thicker Curaflo epoxy coating, I was delighted to note that after the Curaflo process the flow rates measured significantly faster than before! I am an engineer with an inquisitive nature and I am truly intrigued by this phenomenon.

I feel confident that the Curaflo coated pipes will last longer than your warranty period. I have retained several cut out samples of my pipes to show my friends. Henry D'Souza, M.E.E.

I have known and been using Bill Brink at Brinks Services for over 15 years and have come to trust him and his companies staff to provide exceptional customer service to my high net worth clients. As a busy executive in charge of a large regional zone I do not have time to train or educate contractors on how to perform critical claim related services, therefore, I rely on Brinks Services as they have been servicing the insurance industry for over 26 years as a "Preferred Vendor"and Quality Vendor".

When it comes to investigations regarding the cause and origin of a loss I have found Brinks to be extremely thorough in fact finding and reporting with documentation, which has saved enormous amounts of money for both the homeowner and insurance company. Additionally, Brinks has the unique capability other traditional insurance company vendor's lack which is a 'one stop shop'from initial inspection to reporting, estimating, plumbing, pipelining, flood, fire and the complete restoration of a dwelling.

I am pleased to provide a testimonial and recommendation for Bill Brink and his company Brinks Services, thank you Bill for going above and beyond. Joel Alba, Western Zone Property Manager

Dear Bill,

I need to thank you for the epoxy coating of the copper lines you and your team did at my residence in La Quinta, California. Your men were very professional, neat and efficient. I was impressed how they went about their work and especially how they cleaned up after the work was done. I feel very confident and comfortable that I will not have any more leaks in the piping system. I would reccomend your company to anyone in a similar situation.

Gerald K. Pedigo

Contact Brinks
Plumbing Services
(619) 677-6388
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