We can give you 100 reasons why people should do business with us, but they are really just variations of the five reasons that matter: availability, knowledge, workmanship, price and warranty. Here:

1. We answer our phone during the day.
2. We have emergency numbers for after-hours
3. We limit the number of new clients we take on so we will be available to our loyal customers.
4. We don’t overbook our day (in case an emergency comes up).
5. We work our schedule around yours.
6. We work weekends by appointment for your convenience.
7. We will come out after-hours to an emergency.
8. We staff our shop to meet the demands of our workload.
9. We don’t overwork our technicians so they’ll be at their best for you.
10. We schedule our work properly so you won’t have to wait the entire day for us to show up.
11. We keep in contact with our techs so we know when they will be available for you.
12. We call you to let you know if we are running late.
13. We will return the same day if something goes wrong.
14. We will let you cancel an appointment, without prejudice, if something comes up.
15. We will always make time for our loyal customers, especially if all they need is some advice.
16. We network with other contractor in our area to back us up when we start to get overbooked with work.
17. We will even send out the secretary in the office to turn off you water in an emergency if you are unable to do it.
18. We have a chain of command of who will be sent out after-hours, so if one person is unavailable, the next one will fill in.
19. We allow our employees to take their trucks home to be able to respond to after-hours calls more rapidly.
20. We won’t cancel your appointment because somebody ‘better’ needs us right now.
21. We visit The Wall at HeatingHelp.com frequently to increase our knowledge.
22. We read every article we can get our hands on about the products we sell.
23. We subscribe to the trade magazines so we know what is happening within our industry.
24. We ask questions of the manufacturers to know their product better.
25. We go to product-training seminars to gain knowledge of the products we sell.
26. We take things apart in the shop to get hands-on knowledge of how a product works.
27. We talk to others in the trade to learn what works for them and what is a wasted of our times.
28. We welcome sales reps into our office and let them show us their new wares.
29. We know how to specify the right product for your application.
30. We know what will not work, and we refuse to install a product that will put you or your loved ones in danger.
31. We don’t hire the first guy off the street, give him a wrench and call him a technician.
32. We help our technicians continue their education, even if it isn’t business-related, because it makes them a more rounded person, one that’s better able to help you.
33. We enroll our technicians in job-related education classes, so they will be better able to serve you.
34. We demand that all certifications required of our technicians be kept current.
35. We hold the current licenses necessary to do the work we provide.
36. We have an entire library of reference material to draw from.
37. We use the internet to get the information from suppliers all over the world.
38. We carry product literature on the products we sell.
39. We hold regular meetings with our employees to discuss situations and concerns that come up in the field.
40. We test our technicians regularly on the skills we know are necessary.
41. We make the product look as good as it works.
42. We use the best material we can find to complement the best products we install.
43. We use the best tools we can find to aid in our installation.
44. We use the best techniques that are available to make our installations better.
45. We leave our work area neater than when we found it.
46. We don’t work louder than necessary so we won’t disturb you.
47. We don’t play loud music on the job.
48. We concentrate on the work at hand, rather than horsing around.
49. We don’t replace thing that re working properly.
50. We explain what we’re doing so you have an understanding of what’s going on.

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